Frequently Asked Party Rental Questions
The following is a list common party rental questions and answer that we hope will address most concerns when renting bounce houses and other party rental equipment in Broward County. This is by no means a complete list, so it you do not find answers to your specific questions please call us at (954) 907-5089, or visiting the contact us page on this site for email contact.
Q: Are bounce house safe for my childern?
A: Bounce houses are safe with the proper supervision. Here is a few things you should know.
It is also very important to ensure that the bounce house is being supervised by responsible (and preferably trained) personnel while the bounce house is in use. Just as you would not go on a roller coaster that does not have an attendant or let young children go into a swimming pool without supervision, you should not let children enter a bounce house that is not properly attended.
The bounce house operator to be at least 16 years old. The bounce house should be attended at all times, and the bounce house operator cannot be under the influence of any drugs or alcohol that would affect the operator’s judgment or ability to ensure the children’s safety.
The safest way to use a bouncer is to have only one child on it at a time. Since that is not always possible (and is not nearly as fun), the bounce house supervisor should make sure that children bouncing together are approximately the same age and size. They should also be bounce arm length apart from each other.
The bounce house operator should also make sure that the number of children bouncing at any one time does not exceed the maximum occupancy limits of the bouncer. The maximum occupancy limits are usually stitched onto a label on the outside of the bouncer.
Children should be encouraged to bounce away from the walls of the bouncer, and should not be permitted to bounce near the entrance/exit, where they can fall out.
Children should be required to use the inflatable properly, in accordance with its design. For example, the bounce house operator should make sure that children are bouncing on their feet (not their backs). If there is a slide, children should be required to go down feet-first, not head-first. Using the equipment properly can help prevent injuries.
To reduce the risk of injury, children should be directed to remove their shoes, eyeglasses and jewelry, and to remove all sharp objects from their pockets, before entering the bouncer.
The bounce house operator should be aware of the unit deflating due to lose of power. (generators may stall and shut off. Power may be discounted. Some thing can obstruct the blower.) In any case the operator should direct children to head to the exit and pull they out before the unit deflates. most units will have exit doors on the top of the unit to help in getting the children out.
Bounce houses are not babysitters. Although it might be tempting for parents to walk away from bounce houses, thinking that their children are safely confined in a soft space, nothing could be further from the truth. Bounce house supervisors and parents should work together to make sure that children are bouncing safely, and that they are not rough-housing, doing flips or somersaults, or landing on other children.
Q: Does the price include set up and take down of the bounce house?
A: Yes, Remember prices do not include sales tax or delivery.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 6 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1 hour before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Our company cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. If raining or the attached pool has water in it the unit will soak up all the water inside and make it much harder to pick up. If you shut the unit off before we pick up you my be charge extra fees up to $100. When we pick up we need to inspect and preclean the unit before we remove it. So please leave the unit running until be return and if you are done early call us and we will pick up the unit early if our schedule allows.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: If you need to cancel you order please call the office @ 954-907-5089 We will give you a rain check on your deposit that you can use at anytime or tranfer to a relitive or friend.
B: When you place a deposit on an your item, you are entering into a binding agreement to proceed with the transaction. If you change your mind for any reson, you deposit will be retained. (Sorry due to all the fees asscoiated with a tranactions, We give No refund on deposit.)
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a Minimum $25 Credit Card deposit. All deposits are nonrefundable.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 800 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Email: sale@bouncehousebroward.com 954-907-5089
Q: Are bounce house safe for my childern?
A: Bounce houses are safe with the proper supervision. Here is a few things you should know.
It is also very important to ensure that the bounce house is being supervised by responsible (and preferably trained) personnel while the bounce house is in use. Just as you would not go on a roller coaster that does not have an attendant or let young children go into a swimming pool without supervision, you should not let children enter a bounce house that is not properly attended.
The bounce house operator to be at least 16 years old. The bounce house should be attended at all times, and the bounce house operator cannot be under the influence of any drugs or alcohol that would affect the operator’s judgment or ability to ensure the children’s safety.
The safest way to use a bouncer is to have only one child on it at a time. Since that is not always possible (and is not nearly as fun), the bounce house supervisor should make sure that children bouncing together are approximately the same age and size. They should also be bounce arm length apart from each other.
The bounce house operator should also make sure that the number of children bouncing at any one time does not exceed the maximum occupancy limits of the bouncer. The maximum occupancy limits are usually stitched onto a label on the outside of the bouncer.
Children should be encouraged to bounce away from the walls of the bouncer, and should not be permitted to bounce near the entrance/exit, where they can fall out.
Children should be required to use the inflatable properly, in accordance with its design. For example, the bounce house operator should make sure that children are bouncing on their feet (not their backs). If there is a slide, children should be required to go down feet-first, not head-first. Using the equipment properly can help prevent injuries.
To reduce the risk of injury, children should be directed to remove their shoes, eyeglasses and jewelry, and to remove all sharp objects from their pockets, before entering the bouncer.
The bounce house operator should be aware of the unit deflating due to lose of power. (generators may stall and shut off. Power may be discounted. Some thing can obstruct the blower.) In any case the operator should direct children to head to the exit and pull they out before the unit deflates. most units will have exit doors on the top of the unit to help in getting the children out.
Bounce houses are not babysitters. Although it might be tempting for parents to walk away from bounce houses, thinking that their children are safely confined in a soft space, nothing could be further from the truth. Bounce house supervisors and parents should work together to make sure that children are bouncing safely, and that they are not rough-housing, doing flips or somersaults, or landing on other children.
Q: Does the price include set up and take down of the bounce house?
A: Yes, Remember prices do not include sales tax or delivery.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 6 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1 hour before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Our company cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. If raining or the attached pool has water in it the unit will soak up all the water inside and make it much harder to pick up. If you shut the unit off before we pick up you my be charge extra fees up to $100. When we pick up we need to inspect and preclean the unit before we remove it. So please leave the unit running until be return and if you are done early call us and we will pick up the unit early if our schedule allows.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: If you need to cancel you order please call the office @ 954-907-5089 We will give you a rain check on your deposit that you can use at anytime or tranfer to a relitive or friend.
B: When you place a deposit on an your item, you are entering into a binding agreement to proceed with the transaction. If you change your mind for any reson, you deposit will be retained. (Sorry due to all the fees asscoiated with a tranactions, We give No refund on deposit.)
A: Please check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a Minimum $25 Credit Card deposit. All deposits are nonrefundable.
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 800 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Email: sale@bouncehousebroward.com 954-907-5089
